All Evoq Design Atelier art prints and products are printed on demand. Therefore, they are considered final sales, non-returnable, and non-refundable.

Shipping

All artworks are printed on demand and will be shipped within the timeframe indicated on the website at the checkout. Shipping will be tailored based on the destination.

International Shipping

United States, EU, and UK: No import duties or taxes will be applied. However, local/state tax may be applicable and collected during checkout.

Other Countries: Shipments may be subject to customs fees and taxes. The buyer is responsible for any applicable charges. Failure to pay duties and taxes may result in shipment delays, and returns will not be accepted due to these charges.

Incorrect/Undeliverable Address

If your order is returned to us due to an incorrect or undeliverable address, additional shipping fees and international taxes will be incurred. Please double-check the shipping address when placing your order. We cannot be held responsible for shipping charges or replacing items misdelivered due to an incorrect address.

Damages/Incorrect Order Details

Upon receiving your order, please inspect it and contact us immediately if it is defective, damaged, or incorrect. Damaged prints from Evoq Design Atelier are eligible for replacement. Please return the damaged or inaccurate prints to our atelier with written notification and photo documentation within 14 days. After 14 days, we will no longer replace items.

To initiate a return due to a damaged product, please get in touch with us at ewaborowczak@evoqdesignatelier.com. Once your return is accepted, we will provide instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted.

If you have any questions regarding returns, please get in touch with us at ewaborowczak@evoqdesignatelier.com

We are operating from Toronto, Canada. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at ewaborowczak@evoqdesignatelier.com

Your email is important to us and it will be answered as soon as possible. Note that we are located in Toronto and our operating hours are from 9 AM to 7 PM Toronto, Canada (EDT)