Shipping policy
At EVOQ Design Atelier™, each fine art print is produced on demand using professional, archival-quality printing methods. This approach ensures exceptional detail, color accuracy, and longevity worthy of a contemporary art collection. Because every artwork is made specifically for the collector, production and shipping timelines may vary.
Production Time
Fine art prints are individually produced when an order is placed. Typical production time ranges from 3–7 business days, though this may extend during peak periods, exhibition releases, or limited-edition launches.
Collectors will receive a shipping confirmation email as soon as their artwork has dispatched.
Shipping Regions
We currently ship to the following locations: Canada, United States, United Kingdom, European Union
Select International Destinations
If your region is not listed at checkout, you may contact us for assistance regarding delivery availability.
Estimated Delivery Time
Delivery times vary by destination and carrier service. As a general guideline:
| Region | Estimated Delivery Time* |
|---|---|
| Canada | 3–10 business days |
| United States | 5–12 business days |
| United Kingdom / EU | 7–15 business days |
| Other International | 10–30 business days |
*These timeframes are estimates and not guaranteed. Weather conditions, customs processing, and carrier delays may extend delivery times.
Shipping Rates
Shipping rates are calculated at checkout based on destination, packaging, and live carrier costs. For select regions and periods, promotional or complimentary shipping may be offered.
Duties, Import Taxes & Customs Fees
International shipments may be subject to VAT, import duties, or customs charges. These fees are determined by the destination country and are the responsibility of the collector.
Orders cannot be returned or refunded due to unpaid customs fees.
Address Accuracy
Collectors are responsible for ensuring that shipping information is entered correctly at checkout. We cannot replace or refund shipments delivered to an address entered incorrectly.
If an order is returned to us due to an incorrect or undeliverable address, additional shipping fees may apply before the item can be resent.
Damaged Shipments
If an artwork arrives damaged, please refer to our Refund & Returns Policy for replacement procedures. We request notification within 14 days of delivery and clear photographic documentation so that we may resolve the issue with priority.
Packaging
Artworks are carefully packaged using industry-standard fine art shipping materials to provide protection in transit. Depending on size and medium, works may ship flat, rolled in a tube, or securely boxed.
Production & Fulfillment Partners
To ensure the highest quality and efficient delivery, EVOQ Design Atelier™ works with trusted professional print and fulfillment studios located in Canada, the United States, and Europe, allowing regional production for many orders and reduced environmental impact.
Contact for Shipping Assistance
For questions regarding shipping, delivery timelines, international duties, or special handling, please contact:
📧 ewaborowczak@evoqdesignatelier.com
Legal Identity
EVOQ Design Atelier™
Vaughan, Ontario, Canada
Email: ewaborowczak@evoqdesignatelier.com
Phone: +1 (437) 996-1188
Business Registration Number (Ontario, Canada): 1000893478